The small print...

Telephone Numbers

Apply for a Business Credit Card
08000 966 960

Customer Service
08000 922 955

Monday to Friday 8am - 7pm

Mail

Business Lending Department
MBNA Europe Bank Limited
Chester Business Park
Wrexham Road
Chester
CH4 9FB

Our Complaints Procedure

If you would like to refer a complaint to us, please write to:

The Customer Advocate Office
Business Lending Department
MBNA Europe Bank Limited
Chester Business Park
Wrexham Road
Chester
CH4 9FB

You can also e-mail: customeradvocate.office@mbna.com

Please note: MBNA will not enter into correspondence via e-mail. If your complaint requires a response, please include your address and telephone number within your e-mail. Do not include personal account information.

Financial Ombudsman Service

MBNA have procedures in place which will ensure your complaint is handled fairly and quickly. If you are still not satisfied with the way we have dealt with your complaint you can write to:

Financial Ombudsman Service South Quay Plaza
Marsh Wall
London
E14 9SR
Telephone 0845 080 1800
E-mail - enquiries@financial-ombudsman.org.uk

UK Lending Code

MBNA Europe Bank Limited is a subscriber to the Lending Code. Copies of the Lending Code can be obtained from MBNA Europe or through the Lending Code Standards Board at: www.lendingstandardsboard.org.uk

Financial Services Authority and Office of Fair Trading

MBNA's business credit activities are licensed by the Office of Fair Trading (OFT), and our general insurance activities are authorised and regulated by the Financial Services Authority (FSA). MBNA is entered on the FSA's Register (www.fsa.gov.uk/register) with FSA Register Number 204487. MBNA Europe Bank Limited is licensed to provide consumer credit by the Office of Fair Trading in the UK.

Credit Bureau Information

If you want information regarding your credit file, you can contact:

Experian Ltd
Consumer Help Service
P.O. Box 8000
Nottingham
NG80 7WF